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FAQS

Find the most frequently asked questions below.

Shipping FAQS

  • Orders are processed within 1–2 business days (excluding weekends and public holidays). We dispatch orders Monday to Thursday afternoons, and any order placed after 12:00 PM AWST ships the next business day.

  • Standard Shipping – $9.95 AUD (3–7 business days)

    Express Shipping – $14.95 AUD (1–3 business days)

    Free Shipping on orders over $75 AUD

    A tracking link is emailed upon dispatch (may take up to 24 hours to activate).

  • Delivery times are estimates - delays from couriers or weather are outside our control. We are responsible for working with the courier to resolve lost packages until they are confirmed as delivered by the courier. Once tracking shows delivered, the courier assumes responsibility - but we remain available to assist.

  • Yes! Returns are accepted for items that are unopened, incorrect, or faulty, and we’ll cover the cost of return shipping. For more details, please see our shipping policy.

  • Once approved, refunds are issued to your original payment method within 5 business days.

  • No - we are currently working towards shipping internationally so keep an eye out!

PRODUCT FAQs

  • Vegetable Oil, Chilli, Onion, Shallots, Garlic, Ginger, Sugar, Salt, Monosodium Glutamate. Turmeric, Cumin, Coriander, Fenugreek.

  • Yes - Chilli and Chill is vegetarian and vegan friendly.

  • Yes — laboratory tested gluten free.

  • We use 100% Australian vegetable oil. It’s neutral, clean, and lets the chilli and garlic shine.

  • No — there are no nuts in Chilli and Chill.

  • No added preservatives.

  • No refrigeration needed.

  • Shelf life is laboratory tested and printed on the jar. Store in a cool, dry place.

  • Each jar shows a spice bar on the label.

    More bars = more heat, so you can choose what suits you.

  • Put it on anything - noodles, eggs, rice, dumplings, pizza, or straight into your cooking.

  • Made in Australia in small batches.

  • Yes - join our emailing list to stay up to date!