Effective Date: 16/12/2025

1. Information We Collect

We may collect the following personal information when you interact with our website or services:

• Personal Details: Name, email address, phone number, shipping and billing addresses.
• Payment Information: Processed securely via third-party payment gateways; we do not store your credit card details.
• Order History: Details of products purchased and transaction history.
• Website Usage Data: IP address, browser type, device information, and browsing behaviour through cookies and analytics tools.

2. How We Use Your Information

Your personal information is used to:

• Process and fulfill your orders.
• Communicate with you regarding your orders, inquiries, or complaints.
• Send marketing communications, if you have opted in.
• Improve our website, products, and services.
• Comply with legal obligations and prevent fraudulent activities.
  
  

3. How We Store & Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. Measures include:

• Secure servers and encrypted data storage.
• Restricted access to personal information.
• Regular security assessments and updates.
  
  

4. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

• Service Providers: Third-party companies that assist with payment processing, order fulfillment, shipping, marketing, and website analytics.
• Legal Requirements: When required by law or to protect our rights and safety.

All third parties are obligated to protect your information and use it solely for the services they provide to us.

5. Cookies & Website Analytics

Our website uses cookies and similar technologies to enhance user experience and analyse website traffic. You can manage your cookie preferences through your browser settings.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to your personal information.
• Withdraw consent for marketing communications.
• Request deletion of your personal information, subject to legal and contractual obligations.

To exercise these rights, please contact us at hi@chilliandchill.com.au.

7. Overseas Disclosure

Some of our service providers may be located outside of Australia. We take reasonable steps to ensure that your personal information is handled in accordance with this Privacy Policy and Australian privacy laws.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated revision date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

Chilli & Chill
Email: hi@chilliandchill.com.au
ABN: 58 668 415 736